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Hot H2o

4.9

Based on 135 reviews

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Adam Zhou

2 months ago

Lee did a fantastic and professional job at replacing my gas storage hot water system to an iStore heat pump. The installation was neat and tidy and did it efficiently. He was also super helpful in answering my questions. Above all, it was all done at a very reasonable, fair and transparent price. The process from getting a quote to arriving on the day was super easy and done with clear communication. Highly recommend to anyone!

Terry Gillespie

2 months ago

Lee, from H20, did an incredible job installing a Sanden heat pump hot water system on our property.
The space for the tank was very tight but Lee managed to fit in. Great instal very tidy work. Thorougy recommend.

Jenny Luong

3 months ago

I must say my big thanks to Lee for his Speedy action, excellent customer service with supplied installed heat pump hot water system for our home much quicker then I expected. We are very happy with his exceptional customer service, definitely recommend Hot H2O to anyone that need replacement of Heat pump hot water system. Lee has patiently explained the process over the phone and also emailed me 2 quotes the next working day. Lee has kindly arranged all the paperwork & got the hot water working the next day.

From: “Happy customer”
Jenny Barry (Jenny Luong)
Carramar NSW 2163

Lochans&c

3 months ago

Service and workmanship first class.
Lee arrived 15 min early and finished the job within 2 hours as quoted
Very neat and tidy work.Removed old heater and all rubbish.
Highly recommend Hot H2O to anyone who is looking at getting Hot water system-conventional or Heat pump system.
I changed from Gas to Electric Heat pump system.
Will see how much saving on Next Gas bill and how much extra on Electricity bill.

Teri

4 months ago

I'm very happy with this service. I got what I wanted - there was no annoying upsell attempt - for a fair price. Great communication both from admin and Lee, the tradesman (owner?). He's obviously very experienced. Honest. Five stars 🤩

Wayne Crisford

6 months ago

I cannot recommend Hotwater2u highly enough! I called them and they literally arrived at my door within 10 minutes. The technician diagnosed the issue immediately and had my hot water system running perfectly again in under 30 minutes.
Beyond the incredible speed, the price was extremely fair—actually costing less than what some other companies charge just for a call-out fee. Professional, efficient, and honest service. If you need hot water help, don't even bother calling anyone else!

R R

7 months ago

When my ancient Apricus solar hot water system died, Lee talked me through all the options available, including repairing the old system. He was helpful without ever being pushy. Hot H2o removed my old system, leaving everything neat and tidy, and installed a great new heat pump hot water system that I am really happy with. At every step of the way Hot H2o were fantastic.

Vlad Constandachi

9 months ago

I could not recommend Lee and everyone at HotH2o enough!

After having multiple conversations with Lee about what's the best option for our budget and house we ended up going with the Aquatech system. The system works great and it came at a very good price.

Lee did an amazing job with the install and even helped us remove other gas appliances around the house.
Our house is mudbrick and a bit of a tricky place but that was not a problem.

Everyone was very friendly and always happy to help out.

Thank you!

SCOTT ROBINSON

11 months ago

From initial contact to installation and set up the team at Hot H2O has been nothing but professional, courteous, and efficient.

The team have always been prepared to give advice and listen to concerns I had regarding the Hot Water System replacement.

Over the after sales service and queries I had in regards to my new hot water system have been answered quickly and thoroughly.

Anyone looking at using Hot H2O I highly recommend this team. The Reclaim 400Ltr heat pump hot water system we had installed is humming along beautifully and has already reduced my electricity consumption for a household of six.

J L

1 year ago

Great service, fast and efficient new hot water system and old one taken away. Thank you

Phil Greenidge

1 year ago

Noel Guillaume

1 year ago

Lee's thoroughness and timely appointments are a credit to him and his business..

Won't need another plumber...

Stephan B

1 year ago

Good communication, on time and professional installation. Went above and beyond when there was an issue with the heat pump half a year after installation. Came back and replaced the whole unit - no questions asked. Very impressive customer focus 👏👏👏. Can highly recommend Lee and Hot H2o team

Lynda Barrett

1 year ago

Knowledgeable about products and very reasonably priced. Highly recommended.

Peter Said

1 year ago

Finding a good tradie can be a challenge in the blue mountains, either you can’t get them to venture this far up the hill or they charge you an arm and leg to do so! But every now and then you stumble on a pot of gold! Lee and the team from HOT H2O responded promptly and professionally with great customer service, affordable pricing and excellent communication! Lee identified my issue, provided me with the information I needed and promptly resolved it. I would highly recommend HOT H2O you for all of your hot water needs! Thank you!

Enzo Papa

1 year ago

Very good and professional service all the way from installation and follow up service.

Suresh

2 years ago

Very happy with the service provided by Kimberly and Lee from Hot H2O. They replaced our gas hot water with an Aquatech heatpump system. They were very professional right from the initial enquiry and quote stage through to final stage. And very pleasant to work with too!

Lachlan Macpherson

2 years ago

Lee made sure the process was as convenient and fast as possible, no fluff, just honest quality service.
Good advice and reasonable pricing, genuinely would recommend to anyone.

Thank you!

Jen G

2 years ago

Needed hot water system replaced. The response time was excellent. Great communication & service all round. Highly recommended

Chris and Ilse Roorda

2 years ago

Great service and good communication highly recommend.

Neil Tuckwell

2 years ago

Lee installed a heat pump hot water service. Very neat installation. He explained how it worked and also how the.wi go app worked. Great service overall.

Mary Petkevitch

2 years ago

Lee was brilliant to deal with from the get go. He answered any and all questions we had about heat pump hot water systems and replacing our instantaneous gas hot water system. He helped us determine which one would be best suited for us and our hot water needs. On the day of installation, he was prompt, courteous and professional. He took the time to explain how everything works and there was zero mess left behind. Would highly recommend Lee and his team

Steve H

2 years ago

Very prompt professional service.

Colin Rochester

2 years ago

HotH2o provided prompt and efficient service with the original purchase, and resolved a subsequent product warranty issue smoothly and trouble-free.

M&M 7 Entertainment

2 years ago

The Most Professional, Polite, Prompt, Organised, Cost Effective, Fastest, Excellent Quality in workmanship, Risk Assessing, Time Managing, Tradesman I have ever seen in my entire life ! Myself Being the customer & an Engineer for over 20 Years on Aircraft & have always pushed myself to excellence overall, I Thank you Lee for all that you have done for us, you're 2nd to none !

T M

2 years ago

Dianne Firman

2 years ago

Hot H2O were absolutely amazing from the get go.From the first inquiry to the installation Lee and his team were professional.The job was done swiftly with no hassles at all. Lee you and your team are fabulous and I will be highly recommending your company to anyone that needs a new hot water service. Love my heat pump. Very impressive

hossein mirkarimi

2 years ago

BINU

2 years ago

Professional and Efficient Hot Water Heater Installation

I recently hired HotH2O to install a new hot water system in my home, and the entire process was seamless from start to finish. They were quick to respond to my initial inquiry and provided clear advice on the best options for my needs.

The installer was arrived on time and completed the job efficiently without any issues. They were respectful of my home, ensuring that everything was neat and clean when they left. The quality of their workmanship was outstanding, and the system has been running perfectly since it was installed.

What impressed me the most was their excellent customer service & high quality work. I would highly recommend Lee / HotH2O for anyone looking for a professional and reliable hot water heater installation.

Michael Castles

2 years ago

Repaired 2 broken glass tubes promptly for quoted price.

Don

2 years ago

i didn't get to try this company as i needed to get a hot water system and also found them after an email a day later. what impressed me the most about this company is that you can book online and they have times and you can see the prices which is very rare to find! next time I will consider this company for my next hot water system or even too recommend them

Lauryn Glassey

2 years ago

Easy online booking, booked in for the next day to replace our hot water system turned up on time messaged and rang before to let me know he was on the way! Removed old hot water system installed new hot water system moved and replaced tap to make it easier for us and neat and tidy work and left no mess was removed and installed in about an hour! Very happy with service from booking to installation! Lovely and friendly!

Ian Palmer

2 years ago

Fast professional service. Just as you want! Thanks.

Glen Ford

2 years ago

I found the price to be good compared to some others. The tradesman was polite and efficient. The job went smoothly and I was allowed to watch and talk to him during the job. I would recommend them for other work.

Noelle Bioley

2 years ago

Autistic Ash

2 years ago

From initial contact to installation and advice along the way services provided were excellent

Donna Smith

2 years ago

Great service from Lee. Thermostat replaced within an hour of me calling him. Thankyou so much

glenn smith

2 years ago

Great service always on time highly recommended for all your hot water needs Lee is always very helpful in this area five stars Glenn

Kent “Doug” Douglas

2 years ago

Couldn’t be happier with Lee. Great communication and intimate knowledge of our type of hot water system. Punctual, professional and personable. Puts most tradies to shame with those qualities.

Joanne Daines

2 years ago

Lee moved our existing hot water tank from the laundry to out back of the house for us. Everything went smoothly and we are very happy with the job.

Gravitational Pull

2 years ago

Great communication and service - and good price. Recommended

Jim J

2 years ago

We found the experience to be wonderful, very helpful, price was good, the technician was informative and punctual, I would recommend them.

Leonor Faria

2 years ago

Lee’s expertise and experience was very obvious from the first interaction. we had another company come before HotH2O and they said we needed to replace the whole system and they couldn’t repair it. Lee asked a few pointed questions, found the problem in no time, repaired it and even gave some advice for the future.

kevin maling

2 years ago

Could not be happier very professional fast and friendly ????

Alex Newman

2 years ago

Fantastic job installing a Sanden 250 litre heat pump HWS - and great after-sales service, too. We recommend Hot H2o 100 %!

Amanda Hillyard

2 years ago

Lee was extremely knowledgeable and came out quickly to fix the issue with our hot water system. I would highly recommend and would definitely call again if I need.

Supafab

2 years ago

Great service from Lee. Knew about a very old system and was able to identify the issue (broken element) and correct it straight away without too much expense. Would not hesitate to use Hot H2O again.

Tracy New

2 years ago

Col Ruppert

2 years ago

Excellent service, would definitely use Hot H20 again
Thank you

Anna Mcgilvray

2 years ago

Professional, fast and friendly service excellent workmanship would definitely recommend

Tanya Cameron

2 years ago

Wonderful service, prompt and honest

Chris Conroy

2 years ago

Nick Morris

3 years ago

Fantastic service. Not cheap, but in this case you really get what you pay for. Expert advice, fast efficient installation to a very high standard with top of the line equipment installed. Very professional outfit and was extrememly pleased with the high standard of work delivered. Would throughly recommended!

Steve Robbo

3 years ago

The owners of Our house just had Lee from Hot H2O replace our hot water system with a new heat pump unit, fantastic, would highly recommend using Lee to do any work, turned up on time for the quote and again on time for installation, very professional, nothing was any trouble, cleaned up like he was never here, worked his fingers to the bone to get the job done and it was awkward because the old hws was a gravity fed unit in the roof cavity with the world's smallest and worst placed manhole, he never complained and busily worked away to finish the job, he earned and deserved every dollar that day. Honestly wouldn't use another Plumber after seeing his work ethic.

Pim Peters

3 years ago

Lee installed our hot water heatpump and the process was very smooth from beginning to end. He even promptly responded to a question I had a few months after the installation. Thanks for the great service Lee.

Paul Markham

3 years ago

Left a voice mail message, never got a return call.

Submitted a message using their contact form on the website, got an automated response, but never got a call back.

Kooragindi John

3 years ago

Wow - What a great service from our initial phone call, to final install from Lee and Kimberley at HotH2o. Our solar hot water (15 yrs old) system crapped itself during a winter frost - and I contacted Lee from HotH2o (due to other reviews). He came and gave us some options for a new hot water heat pump - and answered all our Q's. Great price - and a terrific install (with fab help from wife Kimberley) a short while afterwards to fit in with us. Also removed our old system tank and solar panels.

Can't recommend HotH20 enough. So, so happy to get such a great service and product. Give Lee a call if you are looking for a hot water heat pump system. You wont be sorry.
Cheers - John & Fiona from Katoomba

Louise McCrossen

3 years ago

I am so pleased to have found Lee!. I booked him on the basis of his other good reviews and he's the real deal. I had no idea why my close couple solar hot water stopped working properly and I feared the worst. Lee came today and got straight up on my roof and within 10 minutes found my faulty thermostat. He replaced it with the correct one straight away. He also forwarded photos of my panels as my tree is shading the solar panels so I can get some branches trimmed. He was really helpful in explaining how the off peak booster worked and showed my the switch on the board to switch it off if I didn't need to use it which saves me money. If you want someone honest, reliable, very fairly priced and very experienced with solar hot water don't hesitate to call Lee at HotH2O :)

Marty Dmf

3 years ago

Lee helped us remove and reinstall our solar hot water tubes while having our new roof put in. He was prompt on arrival and did the job quickly. Highly reccommend their service.

Maria Tan

4 years ago

Excellent service from Lee. Thank you very much!

Rick B

4 years ago

Prompt responses to my enquires, absolutely professional service, kept me informed of product availability and expected installation date, turned up as scheduled, no fuss no hassle installation. Highly recommended.

Steven So

4 years ago

Lee and Kim installed the Heat Pump Hot Water system for me, they are professional and did a very neat job.

I highly recommended Hot H2o!

Sophie Park

4 years ago

Installed Hydrotherm heat pump from them. I used to have old electric HWS which costs a lot to run. Happy with Hydrotherm as I can see this consumes significant less energy. They are well across government rebate (ESS&STC) so they provide the best price & quality work. Highly recommended.

S Sullo

4 years ago

Our 19yo gas hot water system gave up on a Friday afternoon. We range Hot H20 and Lee came out first thing the next morning. Since we had just switched on solar Lee ran through options (gas vs heat pump), gave me time to review the systems and had a new Aquatech Heat pump installed by 10am. Price was competitive with everything I had seen online so I was really pleased so I was really pleased I wasn't getting stung for and urgent call out. Would highly recommend

Amanda McRitchie

4 years ago

Lee recently installed a new 315L Sanden heat pump hot water system for us. From the moment I enquired to the installation being completed the service was excellent. I can't recommend them highly enough. Support a great family business and contact Hot H20! Thanks so much Lee and Kim!

Paul Wilson

4 years ago

Highly recommend Lee from Hot H20. I rang he answered immediately. Told him the hot water at my home has failed. Yes I will check it he said. Arrived early, diagnosis of the problem 15yr old water heater no good. New replacement and piping installed in 3 hours. So refreshing to find a service technician like this. Thanks Lee. Five star service.

Monica Bennett

4 years ago

So happy with the service we got, very helpful, friendly, work done efficiently and professionally. Thank you so much Lee. I definitely recommend Hot H2o to everyone.

Smile 12345

4 years ago

Asked for a quote on instant gas water heater, as current water heater didn't seem to be working. Lee came out, found the solar heating switch had been turned off!
All I had to pay was a service fee. Thanks so much for your integrity, Lee. When we do finally need a new hot water service, we will be back :)

Sundar Sarma

4 years ago

Have been using Hot H20’s services for over 15 years now.
Lee and Mark are very friendly, customer focussed, punctual, professional and efficient.
They installed a 5 star rated Aquamax 340ss unit complete with new copper pipe plumbing and valves.
Their prices are extremely competitive..
Strongly recommend their services.

Michael La Roche

5 years ago

I recently purchased a Sanden heat pump system from Lee at HOTH2O. I can't recommend them enough. They were responsive and their communication was excellent to the extent that they let me know when they were coming down to about 10 minutes and the installation is top-notch with neat plumbing and wiring and everything fixed properly and run in straight lines and right-angles - it's actually pleasing to look at. Pretty impressive for something which is tucked away out of sight. Absolute professionals.

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