Should you find yourself without hot water or if your system is leaking or making funny noises, the first thing you should do is to call us on 1800 689 919. We can generally diagnosis the problem over the phone, then we will provide you with an estimated cost so you will know what the approximate price is before we arrive at your home. Most of the time we can arrange for a fully qualified service technician to visit your premises the same day, depending on your location. We will give you an approximate time of arrival so you will know what the time frame is before we arrive at your home. Our service technicians can also call you 30 minutes before they arrive so you are not sitting around waiting for us. We are generally able fix your problem on the spot as our service vehicles are well stocked so there is no need for us to come back with the right parts later. Before commencing we will always get your approval prior to doing any work or installing parts that were not originally quoted for. Payment methods we accept are Cash, Direct Deposit, Eftpos or Credit (we have a portable eftpos machine so no credit card numbers are recorded).