Payment Options

Choose a way to pay that suits your needs.

Cash – Pay our service technician after the job is complete. Our drivers normally carry $100 in change.

VISA/Mastercard – Our service technicians carry EFTPOS machines in their vehicles, making it possible for you to pay upon completion of the job.

For full Terms and Conditions please click HERE

Google Reviews

Hot H2o

4.9

Based on 77 reviews

review us on

J L

05:10 07 Mar 25

Great service, fast and efficient new hot water system and old one taken away. Thank you

Phil Greenidge

23:31 18 Feb 25

Noel Guillaume

04:35 18 Feb 25

Lee's thoroughness and timely appointments are a credit to him and his business..

Won't need another plumber...

Stephan B

00:31 31 Jan 25

Good communication, on time and professional installation. Went above and beyond when there was an issue with the heat pump half a year after installation. Came back and replaced the whole unit - no questions asked. Very impressive customer focus 👏👏👏. Can highly recommend Lee and Hot H2o team

Lynda Barrett

07:42 29 Jan 25

Knowledgeable about products and very reasonably priced. Highly recommended.

Peter Said

02:11 15 Jan 25

Finding a good tradie can be a challenge in the blue mountains, either you can’t get them to venture this far up the hill or they charge you an arm and leg to do so! But every now and then you stumble on a pot of gold! Lee and the team from HOT H2O responded promptly and professionally with great customer service, affordable pricing and excellent communication! Lee identified my issue, provided me with the information I needed and promptly resolved it. I would highly recommend HOT H2O you for all of your hot water needs! Thank you!

Enzo Papa

10:34 14 Jan 25

Very good and professional service all the way from installation and follow up service.

Suresh

07:19 22 Dec 24

Very happy with the service provided by Kimberly and Lee from Hot H2O. They replaced our gas hot water with an Aquatech heatpump system. They were very professional right from the initial enquiry and quote stage through to final stage. And very pleasant to work with too!

Lachlan Macpherson

07:50 11 Dec 24

Lee made sure the process was as convenient and fast as possible, no fluff, just honest quality service.
Good advice and reasonable pricing, genuinely would recommend to anyone.

Thank you!

Jen G

04:05 09 Dec 24

Needed hot water system replaced. The response time was excellent. Great communication & service all round. Highly recommended

Chris and Ilse Roorda

19:28 03 Dec 24

Great service and good communication highly recommend.

Neil Tuckwell

05:42 29 Nov 24

Lee installed a heat pump hot water service. Very neat installation. He explained how it worked and also how the.wi go app worked. Great service overall.

Mary Petkevitch

00:14 22 Nov 24

Lee was brilliant to deal with from the get go. He answered any and all questions we had about heat pump hot water systems and replacing our instantaneous gas hot water system. He helped us determine which one would be best suited for us and our hot water needs. On the day of installation, he was prompt, courteous and professional. He took the time to explain how everything works and there was zero mess left behind. Would highly recommend Lee and his team

Steve H

20:10 20 Nov 24

Very prompt professional service.

Colin Rochester

07:10 29 Oct 24

HotH2o provided prompt and efficient service with the original purchase, and resolved a subsequent product warranty issue smoothly and trouble-free.

M&M 7 Entertainment

03:05 25 Oct 24

The Most Professional, Polite, Prompt, Organised, Cost Effective, Fastest, Excellent Quality in workmanship, Risk Assessing, Time Managing, Tradesman I have ever seen in my entire life ! Myself Being the customer & an Engineer for over 20 Years on Aircraft & have always pushed myself to excellence overall, I Thank you Lee for all that you have done for us, you're 2nd to none !

T M

01:46 25 Oct 24

Dianne Firman

23:54 23 Sep 24

Hot H2O were absolutely amazing from the get go.From the first inquiry to the installation Lee and his team were professional.The job was done swiftly with no hassles at all. Lee you and your team are fabulous and I will be highly recommending your company to anyone that needs a new hot water service. Love my heat pump. Very impressive

hossein mirkarimi

22:47 20 Sep 24

BINU

14:20 20 Sep 24

Professional and Efficient Hot Water Heater Installation

I recently hired HotH2O to install a new hot water system in my home, and the entire process was seamless from start to finish. They were quick to respond to my initial inquiry and provided clear advice on the best options for my needs.

The installer was arrived on time and completed the job efficiently without any issues. They were respectful of my home, ensuring that everything was neat and clean when they left. The quality of their workmanship was outstanding, and the system has been running perfectly since it was installed.

What impressed me the most was their excellent customer service & high quality work. I would highly recommend Lee / HotH2O for anyone looking for a professional and reliable hot water heater installation.

Michael Castles

04:14 20 Sep 24

Repaired 2 broken glass tubes promptly for quoted price.

Don

13:51 08 Sep 24

i didn't get to try this company as i needed to get a hot water system and also found them after an email a day later. what impressed me the most about this company is that you can book online and they have times and you can see the prices which is very rare to find! next time I will consider this company for my next hot water system or even too recommend them

Lauryn Glassey

07:02 24 Aug 24

Easy online booking, booked in for the next day to replace our hot water system turned up on time messaged and rang before to let me know he was on the way! Removed old hot water system installed new hot water system moved and replaced tap to make it easier for us and neat and tidy work and left no mess was removed and installed in about an hour! Very happy with service from booking to installation! Lovely and friendly!

Ian Palmer

08:51 23 Aug 24

Fast professional service. Just as you want! Thanks.

Glen Ford

07:16 22 Aug 24

I found the price to be good compared to some others. The tradesman was polite and efficient. The job went smoothly and I was allowed to watch and talk to him during the job. I would recommend them for other work.

Noelle Bioley

05:24 22 Aug 24

Autistic Ash

05:05 22 Aug 24

From initial contact to installation and advice along the way services provided were excellent

Donna Smith

09:29 21 Aug 24

Great service from Lee. Thermostat replaced within an hour of me calling him. Thankyou so much

glenn smith

06:47 02 Aug 24

Great service always on time highly recommended for all your hot water needs Lee is always very helpful in this area five stars Glenn

Kent “Doug” Douglas

10:19 26 Jul 24

Couldn’t be happier with Lee. Great communication and intimate knowledge of our type of hot water system. Punctual, professional and personable. Puts most tradies to shame with those qualities.

Joanne Daines

05:23 22 Jul 24

Lee moved our existing hot water tank from the laundry to out back of the house for us. Everything went smoothly and we are very happy with the job.

Gravitational Pull

04:45 22 Jul 24

Great communication and service - and good price. Recommended

Jim J

10:19 04 Jul 24

We found the experience to be wonderful, very helpful, price was good, the technician was informative and punctual, I would recommend them.

Leonor Faria

03:39 04 Jul 24

Lee’s expertise and experience was very obvious from the first interaction. we had another company come before HotH2O and they said we needed to replace the whole system and they couldn’t repair it. Lee asked a few pointed questions, found the problem in no time, repaired it and even gave some advice for the future.

kevin maling

23:22 29 Jun 24

Could not be happier very professional fast and friendly ????

Alex Newman

06:11 28 Jun 24

Fantastic job installing a Sanden 250 litre heat pump HWS - and great after-sales service, too. We recommend Hot H2o 100 %!

Amanda Hillyard

22:23 18 Jun 24

Lee was extremely knowledgeable and came out quickly to fix the issue with our hot water system. I would highly recommend and would definitely call again if I need.

Supafab

06:52 18 Jun 24

Great service from Lee. Knew about a very old system and was able to identify the issue (broken element) and correct it straight away without too much expense. Would not hesitate to use Hot H2O again.

Tracy New

03:51 18 Jun 24

Col Ruppert

04:23 06 Jun 24

Excellent service, would definitely use Hot H20 again
Thank you

Anna Mcgilvray

21:38 05 Jun 24

Professional, fast and friendly service excellent workmanship would definitely recommend

Tanya Cameron

07:25 30 May 24

Wonderful service, prompt and honest

Chris Conroy

22:37 15 Apr 24

Nick Morris

10:50 21 Nov 23

Fantastic service. Not cheap, but in this case you really get what you pay for. Expert advice, fast efficient installation to a very high standard with top of the line equipment installed. Very professional outfit and was extrememly pleased with the high standard of work delivered. Would throughly recommended!

Steve Robbo

09:40 12 Oct 23

The owners of Our house just had Lee from Hot H2O replace our hot water system with a new heat pump unit, fantastic, would highly recommend using Lee to do any work, turned up on time for the quote and again on time for installation, very professional, nothing was any trouble, cleaned up like he was never here, worked his fingers to the bone to get the job done and it was awkward because the old hws was a gravity fed unit in the roof cavity with the world's smallest and worst placed manhole, he never complained and busily worked away to finish the job, he earned and deserved every dollar that day. Honestly wouldn't use another Plumber after seeing his work ethic.

Pim Peters

10:33 09 Oct 23

Lee installed our hot water heatpump and the process was very smooth from beginning to end. He even promptly responded to a question I had a few months after the installation. Thanks for the great service Lee.

Paul Markham

02:27 04 Oct 23

Left a voice mail message, never got a return call.

Submitted a message using their contact form on the website, got an automated response, but never got a call back.

Kooragindi John

03:05 25 Aug 23

Wow - What a great service from our initial phone call, to final install from Lee and Kimberley at HotH2o. Our solar hot water (15 yrs old) system crapped itself during a winter frost - and I contacted Lee from HotH2o (due to other reviews). He came and gave us some options for a new hot water heat pump - and answered all our Q's. Great price - and a terrific install (with fab help from wife Kimberley) a short while afterwards to fit in with us. Also removed our old system tank and solar panels.

Can't recommend HotH20 enough. So, so happy to get such a great service and product. Give Lee a call if you are looking for a hot water heat pump system. You wont be sorry.
Cheers - John & Fiona from Katoomba

Louise McCrossen

04:57 30 May 23

I am so pleased to have found Lee!. I booked him on the basis of his other good reviews and he's the real deal. I had no idea why my close couple solar hot water stopped working properly and I feared the worst. Lee came today and got straight up on my roof and within 10 minutes found my faulty thermostat. He replaced it with the correct one straight away. He also forwarded photos of my panels as my tree is shading the solar panels so I can get some branches trimmed. He was really helpful in explaining how the off peak booster worked and showed my the switch on the board to switch it off if I didn't need to use it which saves me money. If you want someone honest, reliable, very fairly priced and very experienced with solar hot water don't hesitate to call Lee at HotH2O :)

Marty Dmf

01:26 20 Feb 23

Lee helped us remove and reinstall our solar hot water tubes while having our new roof put in. He was prompt on arrival and did the job quickly. Highly reccommend their service.

Maria Tan

04:39 21 Dec 22

Excellent service from Lee. Thank you very much!

Rick B

09:51 25 Nov 22

Prompt responses to my enquires, absolutely professional service, kept me informed of product availability and expected installation date, turned up as scheduled, no fuss no hassle installation. Highly recommended.

Steven So

22:56 22 Oct 22

Lee and Kim installed the Heat Pump Hot Water system for me, they are professional and did a very neat job.

I highly recommended Hot H2o!

Sophie Park

22:54 17 Oct 22

Installed Hydrotherm heat pump from them. I used to have old electric HWS which costs a lot to run. Happy with Hydrotherm as I can see this consumes significant less energy. They are well across government rebate (ESS&STC) so they provide the best price & quality work. Highly recommended.

S Sullo

23:54 19 Sep 22

Our 19yo gas hot water system gave up on a Friday afternoon. We range Hot H20 and Lee came out first thing the next morning. Since we had just switched on solar Lee ran through options (gas vs heat pump), gave me time to review the systems and had a new Aquatech Heat pump installed by 10am. Price was competitive with everything I had seen online so I was really pleased so I was really pleased I wasn't getting stung for and urgent call out. Would highly recommend

Amanda McRitchie

07:41 11 Aug 22

Lee recently installed a new 315L Sanden heat pump hot water system for us. From the moment I enquired to the installation being completed the service was excellent. I can't recommend them highly enough. Support a great family business and contact Hot H20! Thanks so much Lee and Kim!

Paul Wilson

22:58 23 Apr 22

Highly recommend Lee from Hot H20. I rang he answered immediately. Told him the hot water at my home has failed. Yes I will check it he said. Arrived early, diagnosis of the problem 15yr old water heater no good. New replacement and piping installed in 3 hours. So refreshing to find a service technician like this. Thanks Lee. Five star service.

Monica Bennett

11:10 15 Mar 22

So happy with the service we got, very helpful, friendly, work done efficiently and professionally. Thank you so much Lee. I definitely recommend Hot H2o to everyone.

Smile 12345

22:57 07 Mar 22

Asked for a quote on instant gas water heater, as current water heater didn't seem to be working. Lee came out, found the solar heating switch had been turned off!
All I had to pay was a service fee. Thanks so much for your integrity, Lee. When we do finally need a new hot water service, we will be back :)

Sundar Sarma

01:19 07 Feb 22

Have been using Hot H20’s services for over 15 years now.
Lee and Mark are very friendly, customer focussed, punctual, professional and efficient.
They installed a 5 star rated Aquamax 340ss unit complete with new copper pipe plumbing and valves.
Their prices are extremely competitive..
Strongly recommend their services.

Michael La Roche

06:34 30 Nov 21

I recently purchased a Sanden heat pump system from Lee at HOTH2O. I can't recommend them enough. They were responsive and their communication was excellent to the extent that they let me know when they were coming down to about 10 minutes and the installation is top-notch with neat plumbing and wiring and everything fixed properly and run in straight lines and right-angles - it's actually pleasing to look at. Pretty impressive for something which is tucked away out of sight. Absolute professionals.

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